Why Choose Noak Hill Florist for Noak Hill?

Send a Floral Treat

Starting from

19.99

Your Privacy at Noak Hill Florist

Privacy Policy for Customers in Noak Hill and Surrounding Districts

This Privacy Policy outlines how Noak Hill Florist collects, stores, uses, and protects your personal data when you place orders with us. Our commitment to privacy is guided by the General Data Protection Regulation (GDPR) and applies to all customers in Noak Hill and neighbouring areas who use our services.

What Data We Collect

To provide our services and fulfil your orders, we may collect the following types of personal data:

  • Identity Data: This may include your full name and, if placing orders for others, the name of the recipient.
  • Contact Data: Address details for delivery, billing address where applicable, and other location-related information.
  • Order and Transaction Data: Order details, delivery notes, records of products or services purchased, and transaction history.
  • Payment Information: We process limited payment data such as payment method, but do not store complete card details. Payments are processed securely using third-party processors.
  • Communication Data: Records of phone calls, correspondence, and communications related to your orders or queries.
  • Website Technical Data: When you use our website, we collect data such as IP address, browser type, device information, and cookies (where applicable).

Lawful Basis for Processing Data

Under GDPR, we must have a lawful basis to process your personal data. The main grounds on which we rely include:

  • Contractual Necessity: We require your information to accept, process, and deliver your order or services you request.
  • Legal Obligation: In specific cases, we must process certain data to comply with requirements such as tax records or fraud prevention.
  • Legitimate Interests: For purposes which are reasonably expected as part of running our business (for example, keeping records of past orders, customer service, or service improvements), provided these interests are not overridden by your rights.
  • Consent: Where required, we may seek your explicit consent for marketing communications or where otherwise necessary. You may withdraw this consent at any time.

How We Use Your Information

Your data is used exclusively for purposes relevant to your use of our services, including:

  • Processing and delivering your flower orders
  • Managing payments and refunds
  • Communicating with you about your order, queries, or customer support
  • Improving our products and services, including website experience
  • Fulfilling regulatory and tax obligations
  • Detecting and preventing fraud or security risks

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes described in this policy and to meet legal, accounting, or reporting requirements. Typically, order and transaction records are kept for up to seven years in accordance with accounting and tax regulations. Communication records and other relevant correspondence may be kept for up to two years, unless a longer period is legally required or justified by ongoing customer service needs.

Third-Party Data Processors

To provide our services efficiently, we may work with carefully selected third-party service providers (data processors) who handle personal data strictly on our behalf and according to our instructions. Examples include:

  • Payment Processors: Securely process credit/debit card payments on our behalf.
  • Delivery Partners: Support in delivering orders to your chosen address.
  • Website and IT Providers: Manage and maintain our website, hosting, and technical infrastructure.

Where we share data with such processors, we ensure they are committed to GDPR compliance and data security through binding agreements. Your information is not sold or shared for unrelated third-party marketing purposes.

Your Rights

Under the GDPR, you have several important rights in relation to your personal data. These include:

  • The right to access: You can request details of the personal data we hold about you.
  • The right to rectification: If your data is inaccurate or incomplete, you can request correction.
  • The right to erasure ("the right to be forgotten"): Under certain circumstances, you can ask for your data to be deleted.
  • The right to restrict processing: You may ask us to restrict or stop processing in specific situations.
  • The right to data portability: Where applicable, you can request a copy of your data in a structured format to use elsewhere.
  • The right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw consent: Where processing relies on your consent, you can withdraw this at any time.
  • The right to complain: You have the right to lodge a complaint with the UK Information Commissioner’s Office or your local data protection authority.

To exercise your rights or to make any enquiries about your personal data, please contact us using the details provided on our website or by visiting us in store.

Data Security

We are committed to protecting your personal data. We implement reasonable security measures and safeguards to prevent loss, misuse, unauthorised access, disclosure, or alteration of your information. Our website uses secure protocols where applicable, and we regularly review our systems for vulnerabilities.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, best practices, or our business operations. The latest version will be made available on our website and, where appropriate, communicated to customers directly.

Contact and Further Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please refer to the contact information available on our website or visit our shop in Noak Hill. We aim to address all requests promptly and transparently.

Top Products

FLORIST CHOICE £100
FLORIST CHOICE £100
100.00
TIMELESS VICTORIAN
TIMELESS VICTORIAN
63.50
SWEET LOVE
SWEET LOVE
109.50
PINK CASHMERE
PINK CASHMERE
59.50
CANDY CRUSH & TEDDY BEAR
CANDY CRUSH & TEDDY BEAR
70.00
MESMERIZING HARMONY
MESMERIZING HARMONY
49.50
ALLURING BLOOMS
ALLURING BLOOMS
99.50
NATURAL POETRY
NATURAL POETRY
60.00

Get In Touch

Please fill out the form below to send us an email and we will get back to you as soon as possible.

We are near you

Company name: Noak Hill Florist
Opening Hours: Monday to Sunday, 00:00-24:00
Address:
E-mail: [email protected]
Web:

Description: Read Noak Hill Florist’s GDPR-compliant Privacy Policy for details on what data we collect, legal bases for processing, data retention, third-party processors, and your rights as a customer in Noak Hill and surrounding districts.
About Us | Accessibility Statement | Contact Us | Cookie Policy | Corporate Accounts | Delivery | Flower Care | Guarantees | Modern Slavery Statement | Payment | Privacy Policy | Returns And Refund | Sustainability | Terms And Conditions | Track Your Order | My Account | Order History | Returns | Blog | Sitemap

Copyright © . Noak Hill Florist. All Rights Reserved.
Payments powered by Stripe (Pay with Visa, Mastercard, Maestro, American Express, Union Pay, PayPal)
Order Now - Same Day Delivery