Noak Hill Florist is proud to serve our local community with beautiful, hand-tied arrangements and prompt deliveries. As longstanding florists in Noak Hill, we take immense pride in the quality and freshness of our flowers. We back every order with a Fresh Flowers Guarantee, ensuring each arrangement brings joy and satisfaction to your home, office, or special event.
If your flowers arrive damaged or not looking their best, please inform us as soon as possible, ideally within 24 hours of receipt. We may ask for clear photographs to help us understand the issue and address it appropriately. Our team is dedicated to making things right and will work quickly to resolve any concerns with your order.
We strive to deliver flowers that are at their peak so you can enjoy lasting beauty. Our freshness window guarantee means your bouquet or arrangement should stay fresh, vibrant, and fragrant for a minimum of 5 days after delivery, provided care instructions are followed. If you believe your flowers have not stayed fresh within this window, contact us promptly so we can address your concerns.
Customer satisfaction is our top priority. If you are not completely happy with your flowers due to damage, lack of freshness, or any other reason aligned with our policies, we offer the following options:
We aim to resolve all concerns quickly and efficiently, treating each order with the care it deserves. Kindly note that for us to process a refund or replacement, the issue should be reported within 48 hours of delivery and should fall within the terms of our Fresh Flowers Guarantee.
At Noak Hill Florist, feedback is always welcome as it helps us improve. Should you wish to raise a complaint about your flowers, delivery, or service, please reach out to our team with details of your order and your concerns. We investigate each matter carefully and will respond to you as soon as possible, aiming to provide a satisfactory outcome for every customer.
Noak Hill Florist has built a trusted reputation by consistently serving households and businesses throughout Noak Hill and the surrounding area. We are committed to maintaining high standards of quality and service, and our returns, refunds, and complaints policy reflects our genuine care for every customer.
Your peace of mind means everything to us. When you order from Noak Hill Florist, you can do so with complete confidence in our Fresh Flowers Guarantee and our commitment to putting things right, should anything fall short of expectations.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
