These Terms & Conditions ("Terms") govern the use of the Noak Hill Florist website for placing online flower delivery orders within Noak Hill and surrounding areas. By accessing our website and services, you agree to adhere to these Terms, which set out your legal rights and responsibilities as a customer. Please read these Terms carefully before using our online ordering platform.
These Terms apply to all sales and deliveries by Noak Hill Florist, and are designed to provide clarity regarding order procedures, payments, cancellations, liability, and governing law. By proceeding with your order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not accept these Terms, please discontinue the use of our website and refrain from placing orders with Noak Hill Florist.
Noak Hill Florist provides flower delivery services primarily within the area of Noak Hill and its surrounding neighbourhoods. Orders placed through our online platform are subject to confirmation of the delivery address being within our delivery zone. If your requested delivery location falls outside of these areas, we will contact you to discuss possible alternatives or to arrange for order modification or cancellation.
Customers can browse our selection of flower arrangements and bouquets using the Noak Hill Florist online shop. Placing an order involves the following steps:
Order acceptance occurs only when Noak Hill Florist sends a confirmation message to you. We reserve the right to refuse or cancel an order at our discretion, for example if a product is out of stock, if payment cannot be processed, or if the delivery address is outside our service area.
Please ensure that all recipient information, including delivery address and contact numbers, is accurate and complete. We cannot be held responsible for delays or failures to deliver due to incomplete or incorrect information.
Noak Hill Florist strives to display products as accurately as possible. However, due to the nature of fresh flowers, availability can vary according to seasonal factors and supply. In the event that a specific flower or product is unavailable, a suitable substitution of equal or higher value will be made while preserving the style, colour, and value of your chosen arrangement where possible. If a significant substitution is needed, we will attempt to notify you in advance. Images on our website are for illustrative purposes only and variations may occur.
We aim to deliver orders on the date requested by the customer, within the available delivery time slots. While we make every effort to deliver on time, we cannot guarantee exact delivery times. Factors such as traffic, adverse weather conditions, or unforeseen circumstances may sometimes cause delays. We will notify you as soon as possible if there is any delay to your scheduled delivery.
If no one is home at the time of delivery, our courier will use reasonable efforts to leave the flowers in a secure place or with a neighbour and will leave a notification card for the recipient. If delivery cannot be completed due to access issues or incorrect address details, we may need to contact you to rearrange delivery, which may incur an additional charge. Deliveries to certain locations – such as hospitals, hotels, or offices – are subject to the policies of those establishments and Noak Hill Florist cannot guarantee delivery directly to the recipient’s room or suite.
Noak Hill Florist offers a variety of secure payment methods at checkout, including major credit and debit cards. Payment is required in full at the time the order is placed. All transactions are conducted in British Pounds Sterling (GBP) and any applicable delivery charges will be disclosed prior to confirming your order. Prices shown on our website include VAT where applicable.
By submitting your payment details, you confirm that you are authorised to use the chosen payment method. We use industry-standard security measures to process your payment online. Your financial and personal information is handled in accordance with our Privacy Policy.
We understand that circumstances may change, and you may wish to amend or cancel your order. Requests for changes or cancellations should be made as early as possible and at least 24 hours prior to the scheduled delivery date. To initiate an amendment or cancellation, please contact our customer service team using the contact information provided on the Contact Us page of our website. Please provide your order number and all relevant details when making your request.
Orders for same-day delivery, or those already being prepared/dispatched, may not be eligible for cancellation or amendment. If your cancellation is accepted within the required timeframe, we will process your refund using the same payment method used for the original order. Please allow 5-7 working days for the refund to clear through your account, depending on your bank or card issuer.
Noak Hill Florist reserves the right to cancel orders at its discretion. If we are unable to fulfil your order, we will notify you as soon as possible and provide a full refund or offer an alternative solution.
We take pride in the quality and freshness of all our flower arrangements. If you are not satisfied with your order, please notify us within 48 hours of delivery, providing photographic evidence and your order reference number. We will review your complaint promptly and advise you of the available remedies, which may include issuing a replacement or a partial/full refund where appropriate.
Due to the perishable nature of flowers, it is important that you or the recipient follow any care instructions included with your order to maintain the flowers in optimal condition. We are unable to accept complaints regarding quality where flowers have not been properly cared for after delivery.
To the fullest extent permitted by law, Noak Hill Florist’s liability for losses you may suffer as a result of our breach of these Terms is strictly limited to the purchase price of the product ordered and any applicable delivery charges. Under no circumstances will Noak Hill Florist be liable for any indirect, incidental, or consequential damages, loss of profits, or loss of goodwill arising from your use of our services.
Noak Hill Florist is not responsible for:
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited by English law.
Noak Hill Florist takes your privacy seriously. All personal information submitted to us is processed according to our Privacy Policy, which outlines how we collect, store, use, and secure your data. By using our website and placing orders, you consent to our handling of your information as detailed in the Privacy Policy.
Noak Hill Florist reserves the right to amend these Terms at any time to reflect changes in law, store operations, or our business practices. Updates will be posted on our website. Please check the Terms each time you place an order. Your continued use of our services following any changes constitutes your acceptance of the updated Terms.
These Terms and any contract for the supply of products and services by Noak Hill Florist shall be governed by and construed in accordance with the laws of England and Wales. Any disagreement or dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these Terms be found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms, together with any policies or documents expressly referenced, constitute the entire agreement between you and Noak Hill Florist regarding online flower orders and deliveries. They supersede any prior communications or agreements (whether oral or in writing) between you and us.
If you have any questions about these Terms & Conditions, or require assistance with your order, please reach out using the information provided on our website’s Contact Us page. Our customer service team is available to help with enquiries, amendments, and support related to flower orders in Noak Hill and the surrounding areas.
These Terms & Conditions apply to all customers ordering flower delivery from Noak Hill Florist in Noak Hill and the surrounding local areas. Your use of our website for ordering and delivery of floral products signifies your agreement to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Noak Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Noak Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
